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Operational Best Practice - No More No-Shows - IOH Approved (CP)

This online course looks at the recent spike of no-shows in pubs, bars and restaurants following reopening on 4th July 2020. Guests that are venturing into pubs and pub restaurants are putting much more planning into their eating and drinking out since lockdown has eased, CGA’s new Consumer Pulse survey shows – but the fresh emphasis on reservations is hitting the sector with a wave of no-shows.

This online course looks at reasons as to why guests are not showing up to reservations and provides some useful hints and tips to reduce the occurrences of no-shows.

See below for further information.

Sold By: CPL Learning

Description

This online course was created with love in a collaboration between Sixty Eight People, No More No-Shows, Kinship Hospitality and CPL Learning to support operators who may be struggling with no-shows. The course is suitable for all team members, particularly those who are able to implement actions to reduce no-shows.

Learning objectives

You will be able to:

  • Explain what 'No-shows' are; what is driving up the level and why it is an issue
  • Explain the different approaches that can affect the level of no-shows a business might experience
  • Assess the risk and loss in your business and determine the best approach to take to reduce losses
  • Communicate effectively with guests throughout the booking process to reduce and mitigate losses

Entry requirements

There are no entry requirements

Course assessment and certification

Upon completion of the course, learners will complete an end of learning assessment consisting of 10 questions. 70% of the questions will need to be answered correctly in order to pass.

On completion of the course a downloadable certificate is immediately available.

Additional information

Audio: Yes

Available for immediate enrolment: Yes

Course Duration: Yes

Course Duration in Minutes: Yes

Course Publisher: Yes

Language: Multiple Languages available within Course

Level: Professiona Development

Publisher: CPL Learning

Video: Yes

You will be able to access the course for 12 months.

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